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Store Policy

Store Policies

 

1. Introduction

Welcome to Spectrum Fertility! We are committed to providing you with the best shopping experience possible. By using our website, you agree to comply with the following policies, terms, and conditions. Please read them carefully.

 

 

2. Privacy Policy

Your Privacy Matters

  • We value your privacy and take the protection of your personal information seriously. We collect personal information only when necessary for processing your orders and providing customer service.

  • We do not sell, rent, or share your personal data with third parties, except to facilitate processing payments, shipping, and marketing services.

  • For more details on how we handle your personal data, please refer to our full Privacy Policy.

 

 

3. Payment Policy

Accepted Payment Methods

  • We accept payments via major credit and debit cards including Visa, MasterCard, American Express, and PayPal.

  • All payments are securely processed through our encrypted payment gateway to ensure your information is protected.

  • If you experience any issues with payment processing, please contact our support team immediately at support@spectrumfertility.com.

 

 

4. Order Policy

Order Confirmation

  • Once your order is placed, you will receive an order confirmation email with your order number and details. If you do not receive this confirmation, please check your spam folder or contact us for assistance.

 

Order Cancellation

  • You may cancel an order before it is processed and shipped. Once the order has shipped, we are unable to cancel it, but you can return the item in accordance with our Return Policy.

 

 

5. Shipping Policy

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Processing Time

  • All orders are processed within 1-2 business days. Orders placed over the weekend or on holidays will be processed the next business day.

 

Shipping Methods

  • We offer multiple shipping options at checkout:

    • Standard Shipping: 5-7 business days (Free for orders over $100)

    • Expedited Shipping: 2-3 business days (Additional cost)

    • Overnight Shipping: 1 business day (Additional cost)

 

International Shipping

  • We offer international shipping to select countries. Please note that international orders may incur customs duties or taxes, which are the responsibility of the customer.​

 

Tracking Your Order

  • Once your order has shipped, you will receive an email with tracking details. You can track your order through the carrier’s website.

 

 

6. Return & Exchange Policy​

 

Return Window

  • We offer a 30-day return policy from the date of delivery. Items must be unused, unworn, and in their original packaging with tags attached.

 

Exchanges

  • If you'd like to exchange an item, please contact us within the 30-day window. We will assist in arranging an exchange for a different size or product (subject to availability).

 

Non-Returnable Items

  • Certain items, such as sale items, gift cards, and personal care products, are non-returnable.

 

Return Process

  • To initiate a return, contact our support team at [email address] or fill out the return form on our website. Once approved, we will provide instructions for returning your item.

 

Refunds

  • Refunds are processed after we receive and inspect the returned item. Refunds will be issued to the original payment method, and may take 7-10 business days to appear in your account.

 

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days. We will provide a return label and a full refund or replacement.

 

 

7. Customer Service

 

Contact Us

  • If you have any questions or concerns, please don’t hesitate to reach out to us. Our customer support team is available [hours of operation] via email at [email address] or by phone at [phone number].

 

 

8. Security Policy

 

Secure Transactions

  • We use industry-standard SSL encryption technology to secure all transactions and protect your personal and payment information.

 

Fraud Protection

  • We monitor transactions for fraudulent activity. If we detect any suspicious activity, we may cancel or hold your order for verification.

 

 

9. Terms of Use

 

Acceptance of Terms

  • By using this website, you agree to comply with our store policies, as well as the terms and conditions set forth in our Terms of Service.

 

Changes to Policies

  • We reserve the right to update or modify these policies at any time. Any changes will be posted on this page, and the updated date will be noted at the top of the page.

 

 

10. Disclaimer

 

Product Descriptions

  • We strive to provide accurate and up-to-date product descriptions, but occasionally, there may be minor errors or differences. We do not guarantee that all product descriptions are complete or error-free.

Paying Methods
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