FAQ's

1. What is your return/exchange policy?

Answer: Our return policy allows you to return items within 30 days of receipt for a full refund or exchange, provided they are in their original condition and packaging. Please refer to our Return Policy page for further details.

2. How do I place an order?

Answer: Simply browse through our website, add the items you want to purchase to your cart, and proceed to checkout. You'll be prompted to enter your shipping and payment details. Once completed, you will receive an order confirmation email.

3. Can I modify or cancel my order after it has been placed?

Answer: Once an order is placed, it is processed quickly to ensure timely delivery. Therefore, we're unable to modify or cancel orders once they've been confirmed. Please double-check your order before completing your purchase.

4. How can I track my order?

Answer: After your order has been shipped, you will receive an email with tracking details. You can track the status of your order using the provided tracking number.

5. What payment methods do you accept?

Answer: We accept all major credit and debit cards, including Visa, MasterCard, American Express, as well as other secure payment options.

6. How long will it take to receive my order?

Answer: Delivery times vary depending on your location and the shipping method selected at checkout. Orders are typically processed within 1-2 business days, with standard shipping taking 3-5 business days.

7. Are the products listed on your website in stock?

Answer: We strive to keep our inventory up-to-date. However, stock availability is subject to change. If an item is out of stock, it will be clearly indicated on the product page.

8. Is it safe to shop on your website?

Answer: Absolutely! We use secure encryption technology to ensure your personal and payment information is safe and protected during transactions. Look for the padlock icon in the browser address bar when checking out to ensure the site is secure.

9. What should I do if I received a damaged or incorrect item?

Answer: We are sorry for the inconvenience! Please contact our customer support team within 7 days of receiving the item with your order number and a photo of the issue. We will assist you in resolving the issue as quickly as possible.

10. Can I apply a coupon code to my order?

Answer: Yes, you can enter coupon codes at checkout. Please make sure the code is valid and entered correctly. Some offers may have restrictions, so be sure to read the terms and conditions.

11. How do I contact customer support?

Answer: You can contact our customer support team through our contact form, by emailing support@spectrumfertility.com, or by calling 833-835-8526. We aim to respond to all inquiries within 24 hours.